Shipping & Delivery
Holiday Shipping Schedule
| Region | Order By (to receive before Christmas) |
|---|---|
| United States | December 10 |
| Rest of Canada | December 15 |
| Quebec & Ontario | December 18 |
Canada: All orders placed after December 23 at 8:00 AM EST will be fulfilled only after Christmas.
United States: All orders placed after December 18 at 8:00 AM EST will be fulfilled only after Christmas.
Holiday Closures:
Offices and warehouses will be closed from December 24 to 28, and on December 31 and January 1.
*Due to seasonal increases in volume during the holiday period, you may experience slight delays.
At checkout, in which you will be prompted to choose between a variety of shipment method. Shipping costs are based on the shipping method of your choice. The total shipping charges will be automatically calculated at checkout prior to the completion of your order. Please note that shipping times do not include processing time (items generally take 1 business days to process).
*We ship only on business days. Business days are from Monday to Friday, excluding holidays. Any order placed after 9 A.M. (EST) will be processed the following business day. Due to a high volume period, your order may take longer than anticipated.
How much does it cost to ship?
CANADA
| Order Value (before taxes) | Standard (2–5 business days) |
|---|---|
| $0–$149.99 CAD | $15 CAD |
| $150 CAD & Up | Free |
CANADA – Nunavut, Northwest Territories & Yukon
| Standard (13–17 business days) |
|---|
| $25 CAD* |
* A surcharge may apply for big orders. Customer will be contacted if needed. Free shipping promotions do not apply to these territories.
United States
| Order Value (before taxes) | Standard (5–10 business days) |
|---|---|
| $0–$149.99 USD | $15 USD |
| $150 USD & Up | Free |
* Please note that orders are subject to custom duties when shipped to USA. Customers are responsible for all custom taxes and fees. Shipment outside of the continental USA (including Alaska) is not available.
How can I track my order?
Once your order has been shipped, you will receive an email with your tracking and shipping information. Simply click on the link in the email and enter your order number and email address or sign into your account.
Important Notice - Ongoing Canada Post Strike
Due to the ongoing Canada Post strike, please note that our deliveries remain unaffected, as we continue to ship using an alternative carrier.
However, during this period, we are unable to deliver to P.O. Boxes.
Please ensure that you provide a full physical address when placing your order to avoid delays.
We will continue to monitor the situation and update customers if anything changes.
