Where’s My Order?:
Please allow up to 3-5 business days from the order placement date to receive your order with our standard shipping method. For express shipping, allow up to 2-3 business days from the order placement date to receive your order.
We will be sending you a 'Shipping Confirmation' email with all your tracking numbers once your order has left our warehouse.
After receiving the shipping confirmation email you can click the tracking number associated with your order. It will directly bring you to Canada Post’s website where you will be able to see the details of your shipped order
What Is Our Return Policy?
The following Eligibility Requirements must be met in order for an item to qualify for a refund:
• The product is in new condition, unworn, unused and unwashed.
• The order was placed within the last 30 days (this date can be found in your order confirmation email).
• The product has its original price tags attached.
How will I be refunded?
• Refunds will be issued using the same method of payment and the same credit card. Shipping fees and sales tax are not refundable.
For any further questions regarding returns, exchanges, and refunds, please contact our customer experience team at firstname.lastname@example.org Visit Denim Society Returns to create a return on our Denim Society website
Want to know more on how to process a return?
For more information regarding how to create a return, please visit our Return Policy Page here. Free Returns & Exchanges – DENIM SOCIETY™
When will I get my refund?
Please allow approximately 10 business days to process your credit. Depending on your financial institution, it may take an additional few days for the refund to be fully processed in your account.
How fast is your shipping?
Please allow up to 3-5 business days from the order placement date to receive your order with our standard shipping method. For express shipping, allow up to 2-3 business day from the order placement date to receive your order to the US and in Canada.
How much does shipping cost?
For a limited time, Denim Society is offering FREE STANDARD SHIPPING on all online orders of $100 and more to Canada and US, after applied discounts and before taxes. The cost for shipping will automatically be deducted at checkout for all eligible orders.
Are shipping fees refundable?
All shipping costs are non-refundable
What courier companies do you use?
We currently use Canada Post as our courier partners across Canada.
Do you ship internationally?
At the moment, we only ship to Canada and the United States. For international orders, please contact email@example.com
If you have any questions, please don't hesitate to contact our Customer Service Department by email
Do I have to create an account before making an online purchase?
You are not in any way required to create an account before making a purchase online. Simply add your email address and it will check you out as a guest.
What is the difference between “signing in” and being “a guest”
Creating an account on the Denim Society website acts as a shortcut. Your profile and information are safely stored, saving you from having to re-enter your information for future transactions. What's more, when you hold a Denim Society Web account, your order history, address book, and your list of favorites are under the "Account" section.
Please note that you can also modify or delete your account at any time by contacting our customer service at firstname.lastname@example.org
How can I remove items from my shopping bag?
It's very easy to remove selected items from your shopping bag. Simply select the "View Cart" tab and follow the instructions.
How do I know which size will fit me best?
Our size guides act as a general guideline for helping you find your size at Denim Society! You can find it while shopping on the product detail pages by clicking 'Size Chart' next to the size selection boxes or can view all of our size guides here. Size Guide – DENIM SOCIETY™ If your measurements are in-between sizes, we recommend that you size up.
If you have questions about a specific style’s measurements, you can always reach out to our customer team with your bust, waist, and high hip/low hip measurements and we’ll help you out.
Is Denim Society true to size?
Yes, our garments are true to size, although all bodies are different and some fabrics have less stretch so it can vary time to time. You can always reference our
COULDN'T FIND THE ANSWERS YOU WERE LOOKING FOR? WE'RE HAPPY TO HELP.
Customer Service Support Hours: MON-FRI 9:00 a.m. to 5:00 p.m. EST
Head over to our contact us page Contact – DENIM SOCIETY™ EN